Outcome 1
Demonstrate clear and collaborative communication with patients, families and health care team
Criteria
1.1.
work as a collaborative member of the healthcare team
1.2.
communicate verbally, non-verbally, and in writing in an effective, respectful and timely manner
1.3.
adjust the style of communication based on target audience
1.4.
initiate communication in difficult situations
1.5.
apply effective conflict management strategies
1.6.
select the most appropriate person(s) with whom to communicate
1.7.
self-evaluate effectiveness of communication and modify communication accordingly
Reflections...
Communication has always been one of my strengths. I have an outgoing personality so it makes it easy for me to establish rapport quickly with patients. I am able to read non-verbal cues, listen and ask appropriate questions. When speaking to patients, I make an effort to avoid PT jargon and technical terms but still attempt to educate the patient using analogies and terms they can understand. When dealing with patients who are hard of hearing I try to increase my volume and use more demonstration, tactile cues and shorter commands. Speaking louder has been a challenge for me and is an area I continue to work on. When dealing with patients who have visual challenges, I use more tactile and verbal cues. I treat patients and staff with respect and dignity, compassion and concern. I have also found that a little humor goes a long way. I am not afraid to ask clarifying questions or to ask for help if I am unsure if I am using a proper technique or progression of an intervention. There is always room for improvement so I continue to seek feedback from peers and supervisors.
Below are some comments made by my CI from the CPI assessment at the end of my first clinical rotation.
4. Cultural Competence
CI Final - Amber McNickle
We have not had much cultural variety, however we have significant cognitive variability. Nadine has been able to adapt to treating patient's of variable cognitive, educational levels. She has taken feedback on how to adjust teaching styles to variable cognitive or educational levels.
5. Communication
CI Final - Amber McNickle
Nadine demonstrates good communication skills. She has been willing to add input during weekly standing up/planning meeting. She has demonstrated ability to adequately communicate with therapy staff and patient. She has been receptive to education on changes in communication styles needed to assist patient with at different levels, with learning. With patient she shows caring and concern with her communication.